So this week Royal Mail introduced their new automatic redelivery initiative. If you are expecting a package and are not home you will get one of the new, redesigned P739 cards that informs the customer that we will bring their package back out the following day (quite a lot of couriers do this and we just wanted to be like everyone else). *Technically* you can not come and collect it until the day after that, but customers are (still) not really reading the card (as we knew they wouldn't) but we are doing our best to track things down for anyone who comes in and is befuddled by the new system. (For tracked items there are a range of options including choosing a different redelivery day). This now involves for the posties a more complicated card, that is invariably not filled in properly, and a load of scanning and stickering when they get back ... but for us in the cage it has already meant a lot of thumb twiddling between the increasingly rare customers. We are taking bets on how quickly the hours in the Customer Service Point are going to be cut back and how quickly we will be back out on delivery ... at least it's nearly summer (because I am a big softie now and no longer relish going out in the rain).
Stay safe. Be kind. Wait in for your redelivery.
It's always interesting to see how other countries handle some of the daily things we deal wither here in the US.
ReplyDeleteI admire the posties, out in all weathers and always so cheerful - well, ours are, anyway.
ReplyDelete