Sunday, 30 October 2022

O is for OMG read the card

Another post sparked by an encounter with a customer this week. A young man came in and slid his Hermes card across the counter. I picked it up and pointed out that it was a Hermes card. I then pointed to the writing in the corner that said his package had been left in the electricity meter cupboard. Object lesson in reading the card. I made light of it and smiled and he took it with good humour. Some people get very irritated when you point out to them that they did not read the card. 
Our P739 cards inform the customer which office they should call at, how to collect their package, how to arrange a redelivery, and importantly that their parcel will be available to collect the next working day. While we do book in packets throughout the day, and they are mostly back at the office by mid afternoon, please bear in mind that you may choose to stand in a queue only to be told your packet is not available.
(P.S. If your card indicates to collect at an office other than your usual/local one please ignore this instruction. Sometimes delivery staff work at other locations and use whatever P739 they have in their pocket. This can be very unhelpful, but thankfully relatively rare.)  
I could not find an image of a Parceforce card. They are often not very helpful as the driver puts the postcode of the post office where they have left the package. Fine for me, because I know the postcodes of all the local offices, but most people don't. 
Just so you know ... Royal Mail Customer Service Points only hold Royal Mail parcels. We do not hold for DPD or Hermes or Parceforce. 
(Disclaimer: this A to Z is not official Royal Mail advice, except by coincidence.)

Stay safe. Be kind. Read the card.

No comments:

Post a Comment

Thanks for stopping by. Thoughts, opinions and suggestions (reading or otherwise) always most welcome.

LinkWithin

Blog Widget by LinkWithin