Wednesday, 16 November 2022

S is for Sorry

This is a P6543 card (everything has a number in Royal Mail), more accurately called the apology card. I do still have a couple in my pocket even though I rarely go out delivering letters any more. It's easier than you think to put the wrong thing through someone's letterbox. The most common reason in my experience is being interrupted on the street: someone comes up and asks you something, and then you turn to go, walk up to the next house and deliver the next letters, only to realise they did not have any letters and they were for the house next door. It can be quite hard to admit you have done something wrong (the childhood fear of punishment lingers well into adulthood) but over time I have become more relaxed about knocking and apologising and asking for letters back, and mostly people are perfectly nice about it. The card is there so apologise on your behalf if there is no one home. I worry I have almost gone too far the other way and happily admit to customers (regularly during the pandemic) that no their mail did not go out today, or that I have no idea where their parcel might be ... I can't lie to save my life so find myself unable to spout fake excuses (I told one customer the notice about technical issues causing the early closing was a lie and we just did not have enough staff). The Amazon driver dropped a packet on our doorstep last week for Cowesby Street (without stopping to wait for an answer) so I just walked round and delivered it. Acknowledging mistakes in myself makes me much more forgiving of others, and when you do so you are less fearful of errors, because mostly they are not the end of the world.
(Disclaimer: this A to Z is not official Royal Mail advice, except by coincidence.)

Stay safe. Be kind. Cut yourself some slack.

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