Tuesday 8 November 2022

Q is for Queue

I looked out of the front window one day a few weeks ago and thought that there was some kind of roadside vigil happening ... only to realise that the queue at the bus stop was so long it was passing across the front of the office. Everyone was standing a 'safe distance' apart. It feels like covid has permanently changed our queuing behaviour, everybody leaves a gap now when they queue, it's the new normal. Apart from when we were only open two hours a day, for most of the pandemic we rarely had a queue. People were home. The number of parcels we stored at the office plummeted. The number of people calling to collect plummeted. Things seem to have finally gone back to normal. Bear in mind that the three people in front of you in the queue will want; 1. the Post Office 2. to complain about a parcel that is showing on the tracking as delivered but they haven't had and 3. to ask about their letter from the Home Office via Google Translate. If we have someone with a complicated query sometimes I can ask a colleague to take over and serve the rest of the customers, but given our current staffing crisis please bear in mind that I am doing three people's work and when I go off to find the manager they may have popped out to Macdonalds. I am always working as fast as I possibly can. Please refer to my 'Read the Card' post to ensure you do not stand in the queue unnecessarily. 
(Disclaimer: this A to Z is not official Royal Mail advice, except by coincidence.)

Stay safe. Be kind. Enjoy your week off.

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