Among the services that Royal Mail offers the 9am Special Delivery is the most expensive, and the least used (we might get 2 or 3 per day) ... and the most commonly returned to the office as 'no answer'. This is because the 9am Special Delivery item does not go out to be delivered at 9am. The guarantee is that it will be delivered by 9am, which in practice means that someone will make a special journey to the intended address some time between about 7.30am and 8.30am. This works fine for The Christie as they have reception open all the time, but for most businesses, where I assume the sender is wanting it to arrive at the start of the day, more often than not, it arrives before anyone is at the office. This wastes everyone's time and money (and don't get me started on the carbon footprint of 9am specials!) If it arrives back in the office before the walk holder has left then I will try and send it out again but mostly it just means that this very important item spends the day languishing in the cage.
(Disclaimer: this A to Z is not official Royal Mail advice, except by coincidence.)
Stay safe. Be kind. Take some paracetamol for that vaccination arm ache.
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